Introduction
AMB strives to provide fast and friendly service, so that you
could build quality audio projects affordably. Some of the items
are exclusive to AMB or are otherwise difficult to obtain in
single quantities.
The AMB audio shop was set up to provide a community service to fellow
DIYers, not as a profit-generating venture. The shop carries
some of the required parts for AMB's "open source"
audio projects and sundry other useful bits. You get the benefit of
economy of scale -- the items are acquired in quantities for
lower cost, and are only minimally marked-up to defray project
development costs and to cover the expenses of running the shop.
As such, AMB offers very reasonable prices, often below the retail
prices of the same items (if applicable) from other large commercial
vendors.
This page describes the general procedures and policies of AMB audio shop
to help you understand the workings of the shop.
Availability of Items
If you're looking for an item and it's not listed on the order form,
then AMB does not currently stock it unless otherwise advertised.
AMB audio shop usually stocks all items shown on the order form,
but on rare occasions an item may become out-of-stock and would not
be ready to to ship immediately. If you
order an item that is out of stock, AMB will notify you
and arrange either for a delayed shipment (either of all
items in the order or just those that are not in stock) or a
refund.
Some items may be fabricated-to-order. If your order includes these
items, then your order will be held until the items are ready. These
items will be marked as such on the order form.
AMB may add or remove items from its online catalog. The availability
of an item at one time does not imply that it will be available
indefinitely.
Upon special arrangement, AMB may make special orders of
non-stocked items on your behalf. Please contact AMB for details.
Personal Information
Privacy Statement
All personal information that you provide to AMB audio shop, such as
your name, e-mail and postal address, etc., during an order session
is kept in strict confidence. AMB will not disclose the information
to any third party without your prior approval.
E-mail address
AMB audio shop uses e-mail as the only means of communication to you
about the status of your order. You must make sure that the e-mail address
you supply is valid, and your ISP's e-mail server does not block mail
originating from AMB audio shop. If you pay for your order
using PayPal (see below), you should specify the same e-mail
address that is registered with them.
Postal address
If you use PayPal for payment, the shipping address that is
registered with them will take precedence over the address you entered
in AMB audio shop order form, unless you provide explicit instructions.
See below for further details. For Certified Check/Money Order payments,
the postal address that you enter will be the shipping address.
If your country does not appear in the
AMB audio shop order form country selection menu,
then AMB currently does not offer shipments to you.
This is usually due to postal restrictions.
Forum handle
If you are a member of an audio-related online discussion forum,
you may optionally provide your forum and nickname information here. This
will help AMB identify who you are and what you had purchased,
which may be useful background information when providing support
in forum discussion threads. Your order data is strictly for AMB
reference use only, and will not be disclosed in any public messages
without your consent.
Payment Information
General
AMB audio shop accepts payment in the following forms only:
Cash, personal checks, or wire transfers are not accepted.
PayPal
This is the most popular payment method. PayPal currently supports
transactions using a credit card (VISA, Mastercard, Discovery, American
Express), direct transfer from your bank account (if available in
your country), or via an "E-check". Please refer to the
PayPal website for details. Credit card and bank transfer payments
are instantaneous, and your order will typically ship within the
next business day. E-check payments are subject to a
delay before the order will ship (this is usually four
business days, in order for the payment to clear). PayPal payments
will incur a small transaction fee which is added to your total
amount.
If you choose PayPal as your payment method, your online order
session at AMB audio shop will be routed through PayPal during the
check-out process. It is expected that you complete the payment
immediately. If your Paypal payment is not posted within 8 hours
of your order then the order will be automatically cancelled.
Your order will ship to the address listed in your PayPal account
unless otherwise specified. Since the AMB audio shop order form
calculates the shipping cost based on the address you supply, it
is expected that this address matches your PayPal address. If there
is a discrepancy and would result in increased postage, you will
receive a PayPal bill to cover the difference.
Certified Check/Money Order
For orders within the USA, a cashier's check or money order issued by
a bank, credit union or US Post Office are accepted for this form of
payment. For international orders, an international money order
or foreign draft issued by your local bank or post office, in US dollar
denomination, is accepted. The amount listed on your money order or
certified check must match the grand total of your order. A $2.00
foreign check fee will be added to your order if you are outside the
United States.
If you choose this payment method, your order will not ship until
your payment is received in full and clears the bank. Your order
will remain in "pending" state up to 28 days. If your
payment is not received at that time, your order will be automcatically
cancelled. A reminder e-mail will be sent to you after 14 days.
Shipping Information
General
AMB audio shop uses the
United States Postal Service
(USPS), which
offers the best combination of fast shipping time and low cost.
All shipments originate from northern California, USA (San Francisco
bay area).
You may request to use other shippers, subject to the availability
of the service of the shipper in AMB audio shop's area.
You should contact AMB to arrange this before ordering.
You may be billed for additional shipping
charges, because the AMB audio shop order form computes the shipping
cost based on USPS rates, which are usually the most economical
way to ship.
The shipping cost is computed based on the estimated weight of
your ordered items. A flat fee of $0.75 USD is included in the
shipping cost per order for shipping supplies, packaging and handling.
AMB does not offer local pick-up of any items.
US Domestic destinations
For United States destinations,
Priority Mail
is used
for virtually all shipments. Under some circumstances, other shipping methods
may be used due to weight or size factors.
If you require rush service, you may specify
Express Mail on the order form.
International destinations
Priority Mail International
is used in most cases. You may specify
Express Mail International
(EMS) for rush service on the order form.
Express Mail International is only available to certain countries.
Shipment Tracking
For Priority Mail (US domestic and International)
online "Delivery Confirmation" is provided at no additional cost.
This is not full shipment tracking,
and will only provide rudimentary shipping status information.
Also, Priority Mail International usually
does not provide any further information once the package is accepted
at the local post office.
For Express Mail (US domestic and International), full online shipment
tracking is provided as part of the cost of shipping.
Use the
USPS track and confirm web page to track a package.
Insurance
Due to the nature of AMB audio shop (see Introduction above),
in the unlikely event of shipping damage or loss, AMB cannot be
liable and absorb the cost.
You are thus recommended to purchase shipping insurance
(USA /
International)
at the time of ordering, especially for
large orders or those to countries that have unreliable mail service.
If you select "Yes" at the shipping insurance section
of the order form, an insurance fee will be added
to your total amount. The insurance fee is calculated
based on the "subtotal"
amount of your order, including discounts and surcharges, but not shipping
charge or other fees. Note that this insurance is offered by USPS
and not by AMB audio shop.
If an order does not arrive within a reasonable amount of time (which
should be at least ten business days after the average or estimated
transit time, plus typical customs turnaround time for your country if
applicable) then please contact AMB. Allow extra time
during Christmas season or other times when the mail system
experiences unusually high volume. See also the USPS insurance
claims process page.
AMB audio shop will provide any assistance
to file a claim with USPS as necessary.
Shipping insurance is available to USA and many international
destinations. A maximum coverage limit is imposed by the USPS
and varies from country to country. If you specify to purchase
shipping insurance, but the maximum coverage limit is less than
your subtotal amount, then your shipment will be insured at the
coverage limit. Also, according to USPS policy, the value declared
on the customs form cannot be less than the insured amount.
For Priority Mail International, since USPS does not offer insurance
for items packed in a flat rate envelope, if you add the shipping
insurance option, variable weight packaging will be used which
may also cause the shipping cost to be higher.
If you choose Express Mail (US domestic or International), then $100 of
insurance of coverage is included in the postage. If you select
the "Purchase shipping insurance" option and if your
subtotal amount is higher than $100, then additional insurance
will be added but no more than the maximum coverage limit.
Additional shipping costs
If you specify a non-USPS shipper or a shipping method that would
incur additional shipping costs than what's calculated by the
AMB audio shop order form, you will be sent a bill for the difference,
plus any payment agency fees if applicable. The order will not
ship until full payment is received.
Return/exchange policy
Items may be returned if they are sent in error by AMB audio shop.
They must be unused, undamaged and in resellable condition.
This means that printed circuit boards and parts must not be soldered,
the leads/pins of parts must not be cut or bent, and heatsinks must
not be drilled, etc. Items may not be returned for any other reason
unless they are found to be defective, subject to verification by
AMB audio shop.
If any item is found to be defective, AMB will replace the item
free-of-charge (except when the defect is caused by improper use or
abuse, such as handling, wiring or setup mistakes, short circuits,
electrostatic discharge damage, etc.).
You must bear the cost of shipping back to AMB audio shop.
AMB will pay the shipping of the replacement part to you using
a shipping method at its discretion. If you require expedited
or express shipping, an additional shipping charge may be incurred.
This return/exchange policy is in effect within 45 days of initial
shipment of the items to you. After that, no items will be accepted
for exchange.
If you would like to return or exchange any items,
please first contact AMB to make arrangements. Unsolicited
returns will not be accepted.
Copyright © AMB audio shop, all rights reserved.
AMB audio shop may, at its discretion, revise its policies at any time
without notice.
PayPal® and the PayPal logo are registered trademarks of PayPal, Inc.
The credit card fascimile images are each copyrighted by
the respective company.
United States Postal Service®, the Eagle logo, and their combined form,
as well as U.S. Postal Service, USPS®,
Priority Mail®, Priority Mail International®,
Express Mail®, Express Mail International®
are registered trademarks; Delivery Confirmation™, and
Signature Confirmation™ are trademarks, owned by
the United States Postal Service.
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