AMB audio shop

Introduction

AMB strives to provide fast and friendly service, so that you could build quality audio projects affordably. Some of the items are exclusive to AMB or are otherwise difficult to obtain in single quantities. The AMB audio shop was set up to provide a community service to fellow DIYers, not as a profit-generating venture. The shop carries some of the required parts for AMB's "open source" audio projects and sundry other useful bits. You get the benefit of economy of scale -- the items are acquired in quantities for lower cost, and are only minimally marked-up to defray project development costs and to cover the expenses of running the shop. As such, AMB offers very reasonable prices, often below the retail prices of the same items (if applicable) from other large commercial vendors.

This page describes the general procedures and policies of AMB audio shop to help you understand the workings of the shop. By ordering from AMB audio shop, you agree with all items stated herein.

Availability of Items

If you're looking for an item and it's not listed on the order form, then AMB does not currently stock it unless otherwise advertised. AMB audio shop usually stocks all items shown on the order form, but on rare occasions an item may become out-of-stock and would not be ready to to ship immediately. If you order an item that is out of stock, AMB will notify you and arrange either for a delayed shipment (either of all items in the order or just those that are not in stock) or a refund.

Some items may be fabricated-to-order. If your order includes these items, then your order will be held until the items are ready. These items will be marked as such on the order form.

AMB may add or remove items from its online catalog. The availability of an item at one time does not imply that it will be available indefinitely.

Upon special arrangement, AMB may make special orders of non-stocked items on your behalf. Please contact AMB for details.

Personal Information

Privacy Statement

All personal information that you provide to AMB audio shop, such as your name, e-mail and postal address, etc., during an order session is kept in strict confidence. AMB will not disclose the information to any third party without your prior approval.

E-mail address

AMB audio shop uses e-mail as the only means of communication to you about the status of your order. You must make sure that the e-mail address you supply is valid, and your ISP's e-mail server does not block mail originating from AMB audio shop. If you pay for your order using PayPal (see below), you should specify the same e-mail address that is registered with them.

Postal address

If you use PayPal for payment, the shipping address that is registered with them will take precedence over the address you entered in AMB audio shop order form, unless you provide explicit instructions. See below for further details. For Western Union or Certified Check/Money Order payments, the postal address that you enter will be the shipping address.

If your country does not appear in the AMB audio shop order form country selection menu, then AMB currently does not offer shipments to you. This is usually due to postal restrictions.

Forum handle

If you are a member of an audio-related online discussion forum, you may optionally provide your forum and nickname information here. This will help AMB identify who you are and what you had purchased, which may be useful background information when providing support in forum discussion threads. Your order data is strictly for AMB reference use only, and will not be disclosed in any public messages without your consent.

Payment Information

General

AMB audio shop accepts payment in the following forms only: Cash, personal checks, or wire transfers are not accepted.

PayPal

This is the most popular payment method. PayPal currently supports transactions using a credit card (VISA, Mastercard, Discovery, American Express), direct transfer from your bank account (if available in your country), or via an "E-check". Please refer to the PayPal website for details. Credit card and bank transfer payments are instantaneous, and your order will typically ship within the next business day. E-check payments are subject to a delay before the order will ship (this is usually four business days, in order for the payment to clear). PayPal payments will incur a small transaction fee which is added to your total amount.

If you choose PayPal as your payment method, your online order session at AMB audio shop will be routed through PayPal during the check-out process. It is expected that you complete the payment immediately. If your Paypal payment is not posted within 8 hours of your order then the order will be automatically canceled.

Your order will ship to the address listed in your PayPal account unless otherwise specified. Since the AMB audio shop order form calculates the shipping cost based on the address you supply, it is expected that this address matches your PayPal address. If there is a discrepancy and would result in increased postage, you will receive a PayPal bill to cover the difference.

Western Union

Western Union provides fast and secure money transfer service and is available in many countries. AMB accepts Western Union's "Money in Minutes" service, which allows you to pay for your order online at Western Union's website, via telephone, or by paying a local Western Union agent in person. Depending on your location and the payment option you choose, you may use a credit card, debit card, or some other form of payment. See the Western Union website for details.

If you use Western Union to pay for your AMB order, a handling fee of $2.00 USD will be added because it requires us to make a trip to our local Western Union agent in order to receive your payment. Please follow the instructions provided to you during the order process to complete the order. You'll need to provide the necessary information listed to Western Union, and obtain the Money Transfer Control Number (MTCU) as well as other pertinent data from your Western Union transaction and send them to AMB.

Your order will not ship until your payment is received in full and clears the bank. Your order will remain in "pending" state up to 28 days. If your payment is not received at that time, your order will be automcatically canceled. A reminder e-mail will be sent to you after 14 days.

Certified Check/Money Order

For orders within the USA, a cashier's check or money order issued by a bank, credit union or US Post Office are accepted for this form of payment. For international orders, an international money order or foreign draft issued by your local bank or post office, in US dollar denomination, is accepted. The amount listed on your money order or certified check must match the grand total of your order. A $2.00 foreign check fee will be added to your order if you are outside the United States.

Your order will not ship until your payment is received in full and clears the bank. Your order will remain in "pending" state up to 28 days. If your payment is not received at that time, your order will be automcatically canceled. A reminder e-mail will be sent to you after 14 days.

Shipping Information

General

AMB audio shop uses the United States Postal Service (USPS), which offers the best combination of fast shipping time and low cost. All shipments originate from northern California, USA (San Francisco bay area).

You may request to use other shippers, subject to the availability of the service of the shipper in AMB audio shop's area. You should contact AMB to arrange this before ordering. You may be billed for additional shipping charges, because the AMB audio shop order form computes the shipping cost based on USPS rates, which are usually the most economical way to ship.

The shipping cost is computed based on the estimated weight of your ordered items. A flat fee of $0.75 USD is included in the shipping cost per order for shipping supplies, packaging and handling.

AMB does not offer local pick-up of any items.

US Domestic destinations

For United States destinations, Priority Mail is used for virtually all shipments. Under some circumstances, other shipping methods may be used due to weight or size factors. If you require rush service, you may specify Express Mail on the order form.

International destinations

Priority Mail International is used in most cases. You may specify Express Mail International (EMS) for rush service on the order form. Express Mail International is only available to certain countries.

Shipment Tracking

For Priority Mail (US domestic and International) online "Delivery Confirmation" is provided at no additional cost. This is not full shipment tracking, and will only provide rudimentary shipping status information. Also, Priority Mail International usually does not provide any further information once the package is accepted at the local post office.

For Express Mail (US domestic and International), full online shipment tracking is provided as part of the cost of shipping.

Use the USPS track and confirm web page to track a package.

Insurance

Due to the nature of AMB audio shop (see Introduction above), in the unlikely event of shipping damage or loss, AMB cannot be liable and absorb the cost. You are thus recommended to purchase shipping insurance (USA / International) at the time of ordering, especially for large orders or those to countries that have unreliable mail service. If you select "Yes" at the shipping insurance section of the order form, an insurance fee will be added to your total amount. The insurance fee is calculated based on the "subtotal" amount of your order, including discounts and surcharges, but not shipping charge or other fees. Note that this insurance is offered by USPS and not by AMB audio shop.

If an order does not arrive within a reasonable amount of time (which should be at least ten business days after the average or estimated transit time, plus typical customs turnaround time for your country if applicable) then please contact AMB. Allow extra time during Christmas season or other times when the mail system experiences unusually high volume. See also the USPS insurance claims process page. AMB audio shop will provide any assistance to file a claim with USPS as necessary.

Shipping insurance is available to USA and many international destinations. A maximum coverage limit is imposed by the USPS and varies from country to country. If you specify to purchase shipping insurance, but the maximum coverage limit is less than your subtotal amount, then your shipment will be insured at the coverage limit. Also, according to USPS policy, the value declared on the customs form cannot be less than the insured amount.

For Priority Mail International, since USPS does not offer insurance for items packed in a flat rate envelope, if you add the shipping insurance option, variable weight packaging will be used which may also cause the shipping cost to be higher.

If you choose Express Mail (US domestic or International), then $100 of insurance of coverage is included in the postage. If you select the "Purchase shipping insurance" option and if your subtotal amount is higher than $100, then additional insurance will be added but no more than the maximum coverage limit.

Additional shipping costs

If you specify a non-USPS shipper or a shipping method that would incur additional shipping costs than what's calculated by the AMB audio shop order form, you will be sent a bill for the difference, plus any payment agency fees if applicable. The order will not ship until full payment is received.

Return/exchange policy

Items may be returned if they are sent in error by AMB audio shop. They must be unused, undamaged and in resellable condition. This means that printed circuit boards and parts must not be soldered, the leads/pins of parts must not be cut or bent, and heatsinks must not be drilled, etc. Items may not be returned for any other reason unless they are found to be defective, subject to verification by AMB audio shop.

If any item is found to be defective, AMB will replace the item free-of-charge (except when the defect is caused by improper use or abuse, such as handling, wiring or setup mistakes, short circuits, electrostatic discharge damage, etc.).

Before submitting an order, please be sure you know what you need and order accordingly. AMB audio shop, at its discretion, may or may not accept returns for an ordering error. A 20% re-stocking fee may be applied for such returns.

You must bear the cost of shipping back to AMB audio shop. AMB will pay the shipping of the replacement part to you using a shipping method at its discretion. If you require expedited or express shipping, an additional shipping charge may be incurred.

This return/exchange policy is in effect within 45 days of initial shipment of the items to you. After that, no items will be accepted for exchange.

If you would like to return or exchange any items, please first contact AMB to make arrangements. Unsolicited returns will not be accepted.

Release of liability

By ordering from the AMB audio shop, you agree to hold AMB and its personnel harmless for any damages, whether real or consequential, resulting from the use of AMB's parts, designs or projects.

A lot of effort, time and money went into the development of each of AMB's offerings, and we believe that they are safe and perform to meet the published specifications. However, the nature of DIY is such that we have no control over what you do with them, and thus cannot guarantee that they will work as advertised in all cases and circumstances. If you are new to electronics, AMB strongly encourages you to start with projects that do not involve the wiring and handling of AC mains voltage. If you do work with AC mains, we recommend that you solicit help from someone who is knowledgeable and experienced.



Copyright © AMB audio shop, all rights reserved.
AMB audio shop may, at its discretion, revise its policies at any time without notice.
PayPal® and the PayPal logo are registered trademarks of PayPal, Inc.
Western Union® and the Western Union logo are registered trademarks of The Western Union Company.
The credit card fascimile images are each copyrighted by the respective company.
United States Postal Service®, the Eagle logo, and their combined form, as well as U.S. Postal Service, USPS®, Priority Mail®, Priority Mail International®, Express Mail®, Express Mail International® are registered trademarks; Delivery Confirmation™, and Signature Confirmation™ are trademarks, owned by the United States Postal Service.